
State Farm® Insurance Agent Zach Cravens
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Tony Baker
June 6, 2025
"They made me feel comfortable and satisfied with my outcome... I'll definitely be recommending to my friends and family..."
"Hello, thanks for your business. We are happy that we could provide you with great auto insurance options!"
Fionna Mahoney
June 5, 2025
"UPDATE: since the comment has been added with false information. I have added screenshots. I reached out May 20th. Today (June 5th) is the only day I was able to get ahold of Zach despite texts, calls, email. Please see screenshots. The person saying our apologies was Johnekka. Not Zach. Zach Cravens is not an insurance agent you want to take on. I reached out for weeks and weeks on end. He never got back to me. I even had his office personal send me an email stating that I had been making multiple attempts to contact him. I then finally get ahold of him today to get information about my renters insurance and to confirm the policy would be canceled and he said call us back the day of..... I said sir you have not gotten back to me at all so that does not make me feel very confident. I do not recommend this insurance agent at all. The only person helpful in this office is Johnekka so was able to send an email to him with me cc'd to which he again did not respond."
"Hello. Thank you for your review as our goal is always to serve our customers in a timely manner. I researched your request and discovered that you emailed us on April 1st and received a response directly from me. You contacted us again at the end of May and a team member processed your cancellation and explained the billing process "She would like her renters insurance cancelled as of 08/31/2025 (which I have completed) and does not want her account to continue to draft. I have noted her account to no longer draft after 7/28/2025. I did explain to the policyholder that she will be sent a prorated bill for the final days. She would like confirmation via email that this will/has been completed to help her feel more content that what she is asking will be completed." Sorry if you feel like your question still was not answered."
Fifty Fabulous
May 12, 2025
"I have been a member of State Farm since 1993 and have only filed 2 claims since then. One for a burglary/theft and the other was a roofing claim. This guy is my 4th agent in 32 years and quite frankly I’m not sure who is worst him or the black chick I had before him. Needless to say I’m going to be moving forward because he just COLLECTS and raises your homeowner premiums with zero explanation by adding stuff you never requested (because he doesn’t even send you a not or pick up the phone to call with explanation). I have been with him for only a few years but each I have saw My insurance be raised $600 annually. He doesn’t even know if my house is still standing but has no problem assessing ridiculous amounts without explanation. I tried to increase my deductible and lower persona properties but his sorry office would not oblige and he doesn’t even speak to you directly. Perhaps his rating is due to auto policies but if you require homeowner insurance RUN RUN RUN from this agent because he is disastrous!!!"
"Hello, thank you for your feedback but unfortunately our office does not process claims or determine what your insurance rates are. I have only been an agent for five years so I cannot speak on your experience prior to that but you can always reach our office by phone, text, and email. You are sent a Renewal Letter and billing statement every year which explains your premiums and details your coverages. We do not add or update any customers policies without their knowledge. We also offer 24/7 support when the office is not open. Please contact us to review your account and make sure you are getting the best rates available. Thanks Zach!"
Nena El-Amin
April 18, 2025
"Great customer service!"
"Thanks for the review. We appreciate your feedback."
Erin Keith-Grogan
March 3, 2025
"Jay helped me find a great rate and had excellent customer service. 5 stars would recommend to a friend !"
"Thanks for the review. We pride ourselves on providing the best insurance at the best price."
Bennie Woodard
February 11, 2025
"Excellent service Johnekka"
"Thank you for your review. Glad we were able to help you with your Renters Insurance."
Chamiere Brown
December 27, 2024
"I don’t have any complaints when I have questions and I need answers I can count on Johnekka to help me as always."
"Thank you, Chamiere, for sharing your positive experience! I'm happy to know that Johnekka has been consistently helpful in addressing your questions. We're here to assist you anytime you need further help or have more questions."
Alisea Rucker
December 19, 2024
"Horrible experience. My parents have been with them for YEARS. I was driving under parents car for awhile wanted to get my own quote. They stated that it would be under review. THEY NEVER CALLED ME BACK for WEEKS. I had to contact them.. then a hold again. Then never calling me back. Only me constantly calling them to ask where my information is until I gave UP. THEY DO NOT FOLLOW UP. Sue will NOT CALL YOU BACK.."
"Hi, Alisea. Thank you for taking the time to share your experience. Upon reviewing your situation, it appears there may have been some miscommunication. As your policies are currently with another State Farm agent, we’re unable to assist directly and referred you back to them for further help. We understand this may have been frustrating and regret any confusion caused."
Johnnagraham Graham
December 19, 2024
"Mrs Sue Walton-Ray, thank you for the service!"
"I'm happy to hear that you appreciated the service provided by Sue! We're grateful to have her as part of our team. If you have any questions or need further assistance, feel free to reach out."
Sweetzz
December 19, 2024
"Thank you Sue Ray for your dedication, great personality ,answering all my questions."
"I'm happy to hear about your positive experience with Sue! Her dedication and great personality truly make a difference. We're grateful for your feedback and are here for any further questions or needs you may have."
Venissa Ross
December 19, 2024
"Received great service. Sue Ray was so friendly and really helped me understand what I needed to get the best rate while still making sure I had the right coverage."
"Thank you, Venissa! I'm glad to hear that Sue Ray provided you with such friendly and helpful service. It's wonderful to know she assisted you in understanding your needs and securing the best rate with the right coverage. If you have any more questions or need further assistance, feel free to reach out to our office anytime!"
Breonna Ray
December 18, 2024
"My agent Sue Ray is amazing! She always answers any concerning questions I have and make sure that I save money if I am eligible."
"Hi Breonna, I'm happy to hear about your positive experience with Sue! Her dedication to addressing your questions and helping you save money is truly appreciated. If you have any more questions or need further assistance, feel free to reach out to our office. We're here to help!"
Dantarius Stokley
December 18, 2024
"I recently visit Zach Cravens State Farm insurance Agency. My wife and I have worked with many insurance agents. However, Johnekka Taylor stands above all of them. Johnekka was very knowledgeable and efficient in responding to our needs for auto and homeowners insurance. She also took the time explaining to us about LIFE INSURANCE. Highly recommend to anyone wanting a trusted advisor in the insurance business."
"Thank you, Dantarius, for sharing your experience with our agency! I'm happy to hear that Johnekka Taylor provided such knowledgeable and efficient service for your insurance needs. Your recommendation means a lot to us. If you or your wife have any more questions or need further assistance, feel free to reach out anytime!"
Lynn Walton
December 18, 2024
"she is very willing, helpful and professional it was a pleasure working with Mrs.Ray"
"We appreciate your review Lynn! I'm glad to hear that our team was able to assist you in such a helpful and professional manner. If you have any further questions or need assistance, feel free to reach out to our office. We're here to help!"
Jovian Lingard
December 18, 2024
"Sue ray was very professional, helpful and knowledgeable about life insurance, also answered all my questions and leave me with little concerns as to me making a decision."
"Thank you, Jovian, for sharing your experience! I'm glad to hear that Sue Ray provided you with professional and knowledgeable service regarding insurance. It's great to know she was able to address all your questions and help you feel confident in your decision. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
Lisa Thompson
December 18, 2024
"Johnekka Taylor is very helpful. She explained everything and set me at ease. Jonnekka is friendly and knowledgeable of all products. I recommended her to ALL my friends and family. Johnekka Taylor, my favorite agent with State farm"
"Thank you, Lisa, for sharing your wonderful experience with Johnekka! I'm glad to hear she was able to explain everything clearly and make you feel at ease. It's fantastic to know that her friendly and knowledgeable approach has made such a positive impression. We truly appreciate your recommendations to your friends and family. "
Solomon Ray
December 18, 2024
"Sue Ray is polite and attentive; she goes above and beyond to be helpful."
"Thank you, Solomon! I'm so glad to hear about your positive experience with Sue. Her dedication to being polite and attentive truly makes a difference. We're grateful to have her on our team. If you ever need further assistance, feel free to reach out!"
Janine Cato
December 18, 2024
"Customer service was excellent based upon my experience Sue Ray did a great job with assisting me . Five star service"
"Thank you, Janine, for sharing your experience! I'm glad to hear that Sue Ray provided you with excellent assistance. Your satisfaction is important to us, and we're here to help with any insurance needs. Feel free to reach out anytime!"
Dianne Walton
December 18, 2024
"Excellent, Sue Ray"
"Hi Dianne, I'm glad to hear that you had an excellent experience with Sue! We're grateful for your feedback and appreciate you taking the time to share it. If you have any questions or need further assistance, please feel free to reach out to our office."
So’Clisha
December 18, 2024
"I came in to get insurance with a young lady by the name of Johnekka. She was exceptionally helpful. She got me a very good rate and was very knowledgeable of your products and services you offer. I just wanted to let you all know how wonderful she was."
"Thank you for sharing your experience! I'm glad to hear Johnekka provided such exceptional service and helped you find a great rate. Her knowledge and dedication are truly valued here. If you have any more questions or need further assistance, feel free to reach out to our office anytime!"
Garard Crawford
November 28, 2024
"Love the customer service, and the new location."
"Garard, thank you so much for your kind words! We're glad you love our customer service and the new location. Your satisfaction is important to us, and we're always here to help with any of your insurance needs. Feel free to reach out anytime!"
Naudhia Bowman
August 15, 2024
"-0/5 No one returned my call for a month (07/15/2024) after I wanted to cancel the insurance. The agents were "always busy" and told me they would call back several times but never did. They still tried to charge me twice after I switched insurance companies—unprofessional, ghetto, and predatory. They still haven't canceled the policy!!!!! The only person to help me was Kim Glover a different agent in a different area"
"Dear Ms. Bowman, We’re truly sorry to hear about your recent experience and sincerely apologize for any frustration this situation has caused you. We understand how important it is to handle your insurance needs promptly and accurately. After looking over your case, I found that we spoke with you on July 16th and submitted the refund request, with a follow-up attempt to reach you on July 25th after you left a message with our receptionist. I also understand how frustrating it can be when policy changes take longer than expected, especially when it involves cancellations and billing adjustments. As I mentioned in my email to you, it can take up to 60 days for some policy changes to complete underwriting, so I will contact them to get the details of your cancellation. Please know that we take your feedback seriously, and we’re committed to resolving this issue for you. - Zach Cravens - State Farm Insurance Agent, Atlanta, GA"
Shandel Richardson
July 25, 2024
"Quality customer as always! Worth the visit"
"Hey Shandel! Thanks for the awesome review! We're so happy you had a great experience with us. If you ever need anything else, feel free to reach out. - Zach Cravens - State Farm Insurance Agent, Atlanta, GA"
Jhon Carrera
July 25, 2024
"Great savings on Auto and home insurance.Love new office."
"Hey Jhon, Thanks a bunch for the awesome review! I'm so glad you’re happy with the savings on your auto and home insurance! We’re also really excited about our new office and thrilled you love it too. If you need anything else, feel free to reach out anytime. - Zach Cravens - State Farm Insurance Agent, Atlanta, GA"
Hiram Banks
July 19, 2024
"Good team"
"Hey Hiram, Thanks for the awesome review! I'm glad you're happy with our team! - Zach Cravens - State Farm Insurance Agent, Atlanta, GA"