State Farm® Insurance Agent Zach Cravens
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Naudhia Bowman
August 15, 2024
1
out of
5
rating by Naudhia Bowman
"-0/5 No one returned my call for a month (07/15/2024) after I wanted to cancel the insurance. The agents were "always busy" and told me they would call back several times but never did. They still tried to charge me twice after I switched insurance companies—unprofessional, ghetto, and predatory. They still haven't canceled the policy!!!!! The only person to help me was Kim Glover a different agent in a different area"
We responded:
"Dear Ms. Bowman, We’re truly sorry to hear about your recent experience and sincerely apologize for any frustration this situation has caused you. We understand how important it is to handle your insurance needs promptly and accurately. After looking over your case, I found that we spoke with you on July 16th and submitted the refund request, with a follow-up attempt to reach you on July 25th after you left a message with our receptionist. I also understand how frustrating it can be when policy changes take longer than expected, especially when it involves cancellations and billing adjustments. As I mentioned in my email to you, it can take up to 60 days for some policy changes to complete underwriting, so I will contact them to get the details of your cancellation. Please know that we take your feedback seriously, and we’re committed to resolving this issue for you. - Zach Cravens - State Farm Insurance Agent, Atlanta, GA"
Shandel Richardson
July 25, 2024
5
out of
5
rating by Shandel Richardson
"Quality customer as always! Worth the visit"
We responded:
"Hey Shandel! Thanks for the awesome review! We're so happy you had a great experience with us. If you ever need anything else, feel free to reach out. - Zach Cravens - State Farm Insurance Agent, Atlanta, GA"
Jhon Carrera
July 25, 2024
5
out of
5
rating by Jhon Carrera
"Great savings on Auto and home insurance.Love new office."
We responded:
"Hey Jhon, Thanks a bunch for the awesome review! I'm so glad you’re happy with the savings on your auto and home insurance! We’re also really excited about our new office and thrilled you love it too. If you need anything else, feel free to reach out anytime. - Zach Cravens - State Farm Insurance Agent, Atlanta, GA"
Hiram Banks
July 19, 2024
5
out of
5
rating by Hiram Banks
"Good team"
We responded:
"Hey Hiram, Thanks for the awesome review! I'm glad you're happy with our team! - Zach Cravens - State Farm Insurance Agent, Atlanta, GA"
Christian Valdez
July 18, 2024
5
out of
5
rating by Christian Valdez
"Sue and Jhonnekka are the most caring and generous people I have met. Very professional and respectful individuals. Their work ethic is amazing."
We responded:
"Hi Christian, thank you so much for your wonderful review! I'm ecstatic to hear that Sue and Jhonekka have made such a positive impact with their caring and professional service. We're grateful to have them on our team! If you ever need anything in the future, don't hesitate to reach out! - Zach Cravens - State Farm Insurance Agent, Atlanta, GA"
Quaveris Stone
July 18, 2024
5
out of
5
rating by Quaveris Stone
"Love my experience, Sue and Johnekka will sure make life easier for you. Highly recommend them!!!"
We responded:
"Hi Quaveris, I'm so glad you had a wonderful experience with us! Sue and Johnekka are truly fantastic, and I'm happy they made things easier for you!!! Your recommendation means a lot to us. If you ever need anything in the future, we're here to help! - Zach Cravens - State Farm Insurance Agent, Atlanta, GA"
Marquette Daigle
July 18, 2024
5
out of
5
rating by Marquette Daigle
"Zack and is staff is very professional and courtesy service is always fast and consistent . Check them out on Glenwood. U will not regret it"
We responded:
"Hi Marquette, thank you so much for your fantastic review! I'm glad you found our service professional, courteous, and consistent. We always strive to provide fast and reliable service. Your recommendation means a lot to us! If you ever need anything, don't hesitate to reach out. - Zach Cravens - State Farm Insurance Agent, Atlanta, GA"
Lorenzo Barber
July 18, 2024
5
out of
5
rating by Lorenzo Barber
"Johnekka and Sue very nice and personal. I recommend y'all stop by and see what's popping over at State farm"
We responded:
"Hi Lorenzo! Thank you so much for your fantastic review! We're so happy to hear that Johnekka and Sue provided you with such a personal and nice experience. We appreciate your recommendation and look forward to seeing you again! - Zach Cravens - State Farm Insurance Agent, Atlanta, GA"
aidenn
June 26, 2024
5
out of
5
rating by aidenn
"Congrats on the new location!"
We responded:
"Aidenn, thank you for your positive feedback on our new location! We are thrilled to expand our services and provide even more convenience to our valued customers. Your support means a lot to us, and we look forward to assisting you with all your insurance needs. - Zach Cravens - State Farm Insurance Agent, Atlanta, GA"
Trey Jones
June 26, 2024
5
out of
5
rating by Trey Jones
"Great service!"
We responded:
"Trey, we're thrilled you had a great experience with our service! At our office, we strive to provide top-notch insurance options, and we're grateful for your positive feedback. Your satisfaction is our priority, and we look forward to assisting you with any insurance needs in the future! - Zach Cravens - State Farm Insurance Agent, Atlanta, GA"
Shawna Daffin
January 10, 2024
5
out of
5
rating by Shawna Daffin
"JT and sue provided great service"
We responded:
"Thank you, Shawna, for your positive feedback and for acknowledging the excellent assistance from JT and Sue!"
James Tyler
December 1, 2023
5
out of
5
rating by James Tyler
"Zack and his team did a great job taking care of my insurance needs."
We responded:
"James, thank you! We appreciate your trust in us to take care of your insurance policies."
Britnee
September 16, 2023
1
out of
5
rating by Britnee
"Husband called for a quote. Woman stated she’d call back in 10mins. Ended up calling back and she offered to place me on hold while she finished her customer and then did quote. So had all day and never completed. Once done, was short and cut throat: want to start today or not. 🚮"
We responded:
"Thank you for your review Britnee. All feedback is important, and we’re sorry to hear that we didn’t meet your expectations. Your situation is far from our usual standards. We try our best to provide exceptional customer service, and we’d love the opportunity to remedy this situation. Please reach out to our office at any time."
Mo Mat
May 25, 2023
5
out of
5
rating by Mo Mat
"Johnekka is awesome! Great customer service!"
We responded:
"Thank you for the wonderful review! Johnekka is a fantastic asset to our team and we’re happy to hear she was able to help you with your insurance needs."
Natalie Inabinet
May 19, 2023
5
out of
5
rating by Natalie Inabinet
"I would like to recommend Shaenee' A. In the Life Insurance department,she answered all of my concerns and guided me through the process of choosing the right life Insurance for me and my family. Shaenee' once again thanks again for your professionalism and your guidance."
We responded:
"Natalie, thank you for the wonderful review. We appreciate you and the opportunity to help you with your life insurance needs. Thank you for being a part of our State Farm family!"
Suzie Amrous
May 17, 2023
5
out of
5
rating by Suzie Amrous
"Johnekka and Sue were super helpful, informative, and answered any questions I had. Thanks for the great customer service ladies!"
We responded:
"Thanks for the kind words, Suzie! We’re happy to hear Johnekka was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
Vernon Herrington
January 4, 2023
5
out of
5
rating by Vernon Herrington
"Johnekka, Ms.Sue, and Jayden has such great customer service. Every time I come in they always have great positive energy, and service skills. I love everything about them"
We responded:
"We love seeing reviews like this, Vernon! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
Shirell hicks
December 9, 2022
1
out of
5
rating by Shirell hicks
"Called this office at 930 the young lady gave off an unpleasant attitude. She seem to be bothered I would call and actually ask for her help. I was trying to get insurance but after talking about five minutes she stated she will call me back and after two hours she FINALLY decided to call. Needless to say I went with Devon Hudson. This office took the time and helped me and got me started in less than 30 minutes!"
We responded:
"Hello, I am sorry for your experience but we don’t open until 9:30 and your call was sent to a call center. I am glad you were able to get serviced."
lauren ann tongco
December 2, 2022
5
out of
5
rating by lauren ann tongco
"Zach is a great State Farm agent owner! He’s super attentive and helps you all with your insurance needs."
We responded:
"Lauren, thank you for your kind words! It has been a pleasure to be your State Farm agent. My office is here for you whenever you need us most and I look forward to continuing our relationship for years to come!"
Carmen Medley-Veal
November 3, 2022
5
out of
5
rating by Carmen Medley-Veal
"I love everything about the people in the office! Always wonderful customer service... ALWAYS!"
We responded:
"Thanks Carmen! We appreciate your business."
Haylee Valley
August 25, 2022
5
out of
5
rating by Haylee Valley
"I had a really great customer service experience with a recent purchase I made thanks to Jaden Neely! Truly appreciate great service whenever and wherever I get it."
We responded:
"Thank you, Haylee, for the amazing review! Our team works hard to provide an excellent insurance experience, and we are thrilled to hear our team delivered for your family's insurance policies! We are lucky to have hard-working team members, like Jaden, who make sure our customers can make the right choice for their coverage. Thank you for trusting us with your insurance needs!"
Julian Neely
August 25, 2022
5
out of
5
rating by Julian Neely
"Zach Cravens’ State Farm office is phenomenal. Jaden provided me exceptional service by listening and understanding my needs which led to a fulfilling outcome."
We responded:
"Thanks for the support!"
Jon Will
August 24, 2022
5
out of
5
rating by Jon Will
"Jaden Neely is a great worker he help me but my first car and also help me with a great insurance company as well that young man he what he is going he is going to be a great fit with your team."
We responded:
"We appreciate your input. Thanks for trusting us with your insurance needs."
Tyshuan petty
August 23, 2022
5
out of
5
rating by Tyshuan petty
"Jaden Neely had very excellent customer service and I could tell he wanted to help lead me in the right direction. I wouldn’t recommend doing business anywhere else, these guys are pros."
We responded:
"Thanks for trusting us with your insurance needs."
eric daylue
August 22, 2022
5
out of
5
rating by eric daylue
"Best nerve chilling interaction I’ve ever had thanks to Jaden Neely"
We responded:
"Thanks for trusting us with your insurance needs."