State Farm® Insurance Agent Zach Cravens

"Hello, thanks for your business. We are happy that we could provide you with great auto insurance options!"

"Hello. Thank you for your review as our goal is always to serve our customers in a timely manner. I researched your request and discovered that you emailed us on April 1st and received a response directly from me. You contacted us again at the end of May and a team member processed your cancellation and explained the billing process "She would like her renters insurance cancelled as of 08/31/2025 (which I have completed) and does not want her account to continue to draft. I have noted her account to no longer draft after 7/28/2025. I did explain to the policyholder that she will be sent a prorated bill for the final days. She would like confirmation via email that this will/has been completed to help her feel more content that what she is asking will be completed." Sorry if you feel like your question still was not answered."

"Hello, thank you for your feedback but unfortunately our office does not process claims or determine what your insurance rates are. I have only been an agent for five years so I cannot speak on your experience prior to that but you can always reach our office by phone, text, and email. You are sent a Renewal Letter and billing statement every year which explains your premiums and details your coverages. We do not add or update any customers policies without their knowledge. We also offer 24/7 support when the office is not open. Please contact us to review your account and make sure you are getting the best rates available. Thanks Zach!"

"Thanks for the review. We appreciate your feedback."

"Thanks for the review. We pride ourselves on providing the best insurance at the best price."

"Thank you for your review. Glad we were able to help you with your Renters Insurance."

"Thank you, Chamiere, for sharing your positive experience! I'm happy to know that Johnekka has been consistently helpful in addressing your questions. We're here to assist you anytime you need further help or have more questions."

"Hi, Alisea. Thank you for taking the time to share your experience. Upon reviewing your situation, it appears there may have been some miscommunication. As your policies are currently with another State Farm agent, we’re unable to assist directly and referred you back to them for further help. We understand this may have been frustrating and regret any confusion caused."

"I'm happy to hear that you appreciated the service provided by Sue! We're grateful to have her as part of our team. If you have any questions or need further assistance, feel free to reach out."

"I'm happy to hear about your positive experience with Sue! Her dedication and great personality truly make a difference. We're grateful for your feedback and are here for any further questions or needs you may have."

"Thank you, Venissa! I'm glad to hear that Sue Ray provided you with such friendly and helpful service. It's wonderful to know she assisted you in understanding your needs and securing the best rate with the right coverage. If you have any more questions or need further assistance, feel free to reach out to our office anytime!"

"Hi Breonna, I'm happy to hear about your positive experience with Sue! Her dedication to addressing your questions and helping you save money is truly appreciated. If you have any more questions or need further assistance, feel free to reach out to our office. We're here to help!"

"Thank you, Dantarius, for sharing your experience with our agency! I'm happy to hear that Johnekka Taylor provided such knowledgeable and efficient service for your insurance needs. Your recommendation means a lot to us. If you or your wife have any more questions or need further assistance, feel free to reach out anytime!"

"We appreciate your review Lynn! I'm glad to hear that our team was able to assist you in such a helpful and professional manner. If you have any further questions or need assistance, feel free to reach out to our office. We're here to help!"

"Thank you, Jovian, for sharing your experience! I'm glad to hear that Sue Ray provided you with professional and knowledgeable service regarding insurance. It's great to know she was able to address all your questions and help you feel confident in your decision. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"

"Thank you, Lisa, for sharing your wonderful experience with Johnekka! I'm glad to hear she was able to explain everything clearly and make you feel at ease. It's fantastic to know that her friendly and knowledgeable approach has made such a positive impression. We truly appreciate your recommendations to your friends and family. "

"Thank you, Solomon! I'm so glad to hear about your positive experience with Sue. Her dedication to being polite and attentive truly makes a difference. We're grateful to have her on our team. If you ever need further assistance, feel free to reach out!"

"Thank you, Janine, for sharing your experience! I'm glad to hear that Sue Ray provided you with excellent assistance. Your satisfaction is important to us, and we're here to help with any insurance needs. Feel free to reach out anytime!"

"Hi Dianne, I'm glad to hear that you had an excellent experience with Sue! We're grateful for your feedback and appreciate you taking the time to share it. If you have any questions or need further assistance, please feel free to reach out to our office."

"Thank you for sharing your experience! I'm glad to hear Johnekka provided such exceptional service and helped you find a great rate. Her knowledge and dedication are truly valued here. If you have any more questions or need further assistance, feel free to reach out to our office anytime!"

"Garard, thank you so much for your kind words! We're glad you love our customer service and the new location. Your satisfaction is important to us, and we're always here to help with any of your insurance needs. Feel free to reach out anytime!"

"Dear Ms. Bowman, We’re truly sorry to hear about your recent experience and sincerely apologize for any frustration this situation has caused you. We understand how important it is to handle your insurance needs promptly and accurately. After looking over your case, I found that we spoke with you on July 16th and submitted the refund request, with a follow-up attempt to reach you on July 25th after you left a message with our receptionist. I also understand how frustrating it can be when policy changes take longer than expected, especially when it involves cancellations and billing adjustments. As I mentioned in my email to you, it can take up to 60 days for some policy changes to complete underwriting, so I will contact them to get the details of your cancellation. Please know that we take your feedback seriously, and we’re committed to resolving this issue for you. - Zach Cravens - State Farm Insurance Agent, Atlanta, GA"

"Hey Shandel! Thanks for the awesome review! We're so happy you had a great experience with us. If you ever need anything else, feel free to reach out. - Zach Cravens - State Farm Insurance Agent, Atlanta, GA"

"Hey Jhon, Thanks a bunch for the awesome review! I'm so glad you’re happy with the savings on your auto and home insurance! We’re also really excited about our new office and thrilled you love it too. If you need anything else, feel free to reach out anytime. - Zach Cravens - State Farm Insurance Agent, Atlanta, GA"

"Hey Hiram, Thanks for the awesome review! I'm glad you're happy with our team! - Zach Cravens - State Farm Insurance Agent, Atlanta, GA"