State Farm® Insurance Agent Zach Cravens

"Hello Zach Cravens, I’m requesting that you please reach out to me as soon as possible regarding the conduct of certain staff members in your office. My recent interactions have been extremely unprofessional, and I believe this behavior is damaging to the business you’re trying to run. Rather than answering my questions with professionalism and courtesy, I was met with a negative attitude, raised voice, and eventually had the phone hung up on me. When I called back, my calls were not answered. On a separate occasion, I was instructed to come into the office at a specific time, which caused me to miss work, only to find that the same staff member I was scheduled to meet was not there. This is not the level of customer service I expect from State Farm, especially as a long-time customer. I ask that you review the recent call recordings so you can hear exactly what happened. If this is the standard of service being provided at this location, I would like to discuss transferring my policy to another State Farm office. Please contact me at your earliest convenience so we can address this matter. Thank you,"

"As a Realtor, I make it a priority to connect my clients with trusted resources throughout the homebuying process. When it comes to insurance, Zach is one of my go-to contacts. He’s knowledgeable, offers competitive rates, and consistently takes great care of my clients. Having someone reliable like him helps keep things on track for a smooth closing and satisfied buyers."

"The experience with this agency has been nothing short of distasteful. The main agent, Zach, is hardly ever in the building and leaves all the dirty work to his "secretary." Disorganized, lack of communication and seems to be oblivious to how their errors effect others."

"Great Time! connecting with good people"

"There are many Agents that continue to keep with the standard of price and ease but the Zach Cravens Agency exemplifies true customer service, ideologies, and knowledge of the insurance industry. Being apart of this agency helps me to understand why State Farm is the #1 auto insurer in the nation. If you are looking for insurance coverage for Auto, Fire, or Life contact them today as they will guide on the right path."

"Thank you for your service!!!"

"Very nice young lady she always help me thank u"

"I’ve had such a great experience working with Johnekka! She is always professional, knowledgeable, and always goes above and beyond to make sure I understand my coverage and feel confident in my choices. Whether I’ve had questions or needed help with a policy change, she has always been quick to respond and truly cares about helping her clients. It’s rare to find someone so reliable and trustworthy. Highly recommend!"

"They made me feel comfortable and satisfied with my outcome... I'll definitely be recommending to my friends and family..."

"UPDATE: since the comment has been added with false information. I have added screenshots. I reached out May 20th. Today (June 5th) is the only day I was able to get ahold of Zach despite texts, calls, email. Please see screenshots. The person saying our apologies was Johnekka. Not Zach. Zach Cravens is not an insurance agent you want to take on. I reached out for weeks and weeks on end. He never got back to me. I even had his office personal send me an email stating that I had been making multiple attempts to contact him. I then finally get ahold of him today to get information about my renters insurance and to confirm the policy would be canceled and he said call us back the day of..... I said sir you have not gotten back to me at all so that does not make me feel very confident. I do not recommend this insurance agent at all. The only person helpful in this office is Johnekka so was able to send an email to him with me cc'd to which he again did not respond."

"I have been a member of State Farm since 1993 and have only filed 2 claims since then. One for a burglary/theft and the other was a roofing claim. This guy is my 4th agent in 32 years and quite frankly I’m not sure who is worst him or the black chick I had before him. Needless to say I’m going to be moving forward because he just COLLECTS and raises your homeowner premiums with zero explanation by adding stuff you never requested (because he doesn’t even send you a not or pick up the phone to call with explanation). I have been with him for only a few years but each I have saw My insurance be raised $600 annually. He doesn’t even know if my house is still standing but has no problem assessing ridiculous amounts without explanation. I tried to increase my deductible and lower persona properties but his sorry office would not oblige and he doesn’t even speak to you directly. Perhaps his rating is due to auto policies but if you require homeowner insurance RUN RUN RUN from this agent because he is disastrous!!!"

"Great customer service!"

"Jay helped me find a great rate and had excellent customer service. 5 stars would recommend to a friend !"

"Excellent service Johnekka"

"I don’t have any complaints when I have questions and I need answers I can count on Johnekka to help me as always."

"Horrible experience. My parents have been with them for YEARS. I was driving under parents car for awhile wanted to get my own quote. They stated that it would be under review. THEY NEVER CALLED ME BACK for WEEKS. I had to contact them.. then a hold again. Then never calling me back. Only me constantly calling them to ask where my information is until I gave UP. THEY DO NOT FOLLOW UP. Sue will NOT CALL YOU BACK.."

"Mrs Sue Walton-Ray, thank you for the service!"

"Thank you Sue Ray for your dedication, great personality ,answering all my questions."

"Received great service. Sue Ray was so friendly and really helped me understand what I needed to get the best rate while still making sure I had the right coverage."

"My agent Sue Ray is amazing! She always answers any concerning questions I have and make sure that I save money if I am eligible."

"I recently visit Zach Cravens State Farm insurance Agency. My wife and I have worked with many insurance agents. However, Johnekka Taylor stands above all of them. Johnekka was very knowledgeable and efficient in responding to our needs for auto and homeowners insurance. She also took the time explaining to us about LIFE INSURANCE. Highly recommend to anyone wanting a trusted advisor in the insurance business."

"she is very willing, helpful and professional it was a pleasure working with Mrs.Ray"

"Sue ray was very professional, helpful and knowledgeable about life insurance, also answered all my questions and leave me with little concerns as to me making a decision."

"Johnekka Taylor is very helpful. She explained everything and set me at ease. Jonnekka is friendly and knowledgeable of all products. I recommended her to ALL my friends and family. Johnekka Taylor, my favorite agent with State farm"

"Sue Ray is polite and attentive; she goes above and beyond to be helpful."